Terms & Conditions
Last updated: 06.06.2025
Para evitar mal-entendidos, a versão em inglês dos Termos e Condições prevalecerá.
1. Introduction
These terms and conditions, along with the documents referred to below (the "Terms"), apply to the use of this website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations in relation to the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by OSOM Entertainment Group, a limited liability company registered in Anjouan with company registration number 20291, with a registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. The company is licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, License No. ALSI-202410027-FI1.
Osomspin Ltd, with its registered address Voukourestiou, 25 NEPTUNE HOUSE, Floor 1, Office 11, Zakaki 3045, Limassol, Cyprus, registration No. HE 461306, provides payment services as an agent according to the license agreement concluded between OSOM Entertainment Group and Osomspin Ltd.
2. General Terms
We reserve the right to revise and amend these Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
3. Your Obligations
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are over 18, or the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You have the legal capacity to enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident of a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling for its residents or any person within such country is prohibited. It is your sole responsibility to ensure that your use of the Service is legal.
3.4. You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action that will cause such payment to be reversed by a third party.
3.7. When placing bets, you may lose some or all of your money deposited to the Service in accordance with these Terms, and you will be fully responsible for that loss.
3.8. When placing bets, you must not use any information obtained in breach of any legislation in force in the country you were in when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10. You must not attempt to manipulate any market or element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith in relation to us and the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4. Restricted Use
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us, or if you are acting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country where access to online gambling for its residents or any person within such country is prohibited.
4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
Austria, France, Germany, Spain, Netherlands, Aruba, Curaçao, Sint Maarten, Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Russia, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands, New Caledonia, Iran, Myanmar, Poland, Puerto Rico, Guam, Union of Comoros, United Kingdom, USA and its territories.
All FATF Blacklisted countries.
Any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
4.1.4. To collect nicknames, e-mail addresses, and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails, or the unauthorized framing of, or linking to, the Service);
4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7. In any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
4.1.8. To scrape our games or violate any of our Intellectual Property Rights; or
4.1.9. For any unlawful activity whatsoever.
4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3. You may not, in any manner, transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.
5. Registration
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer, which includes passing certain checks. You may be required to provide valid proof of identification and any other documents as deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's license, or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with applicable gaming regulations and anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out in the payment section of our Website.
5.3. You must provide accurate contact information, including a valid email address (“Registered Email Address”), and update such information to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account-related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address, and to inform the Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of their Registered Email Address to prevent its use by any third party. The Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between the Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by the Company will have their Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities, who may also take action against you.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits, and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password, and any failure to do so shall be at your sole risk and expense. You should log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked, or your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been hacked; however, we may require you to provide additional information/documentation to verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account, including third-party access, regardless of whether or not their access was authorized by you.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.8. Upon registering, you will have the option to use all currencies available on the Website. These will be the currencies of your deposits, withdrawals, and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases, a processing currency will be displayed, along with a conversion calculator available on the page.
5.9. We are under no obligation to open an Account for you, and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you, and should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.10. Upon receipt of your application, we may contact you to request further information and/or documentation in order for us to comply with our regulatory and legal obligations.
6. Your Account
6.1. Accounts may use several currencies; in this case, all Account balances and transactions will appear in the currency used for the transaction.
6.2. We do not provide credit for the use of the Service.
6.3. We may close or suspend an Account if you are not, or we reasonably believe that you are not, complying with these Terms, to ensure the integrity or fairness of the Service, or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to non-compliance with these Terms, we may cancel and/or void any of your bets and withhold any money in your Account (including the deposit).
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations that have already matured will, however, be honored.
6.5. We reserve the right to refuse, restrict, cancel, or limit any wager at any time for any reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our system regulations.
6.6. If any amount is mistakenly credited to your Account, it remains our property. When we become aware of any such mistake, we shall notify you, and the amount will be withdrawn from your Account.
6.7. If, for any reason, your Account becomes overdrawn, you shall be in debt to us for the overdrawn amount.
6.8. You must inform us as soon as you become aware of any errors with respect to your Account.
6.9. Please remember that betting is purely for entertainment and pleasure, and you should stop as soon as it ceases to be fun. Absolutely do not bet anything you cannot afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Simply send a message to our Customer Support Department using your Registered Email Address, stating that you wish to SELF-EXCLUDE. This request will take effect within 24 hours from the moment of its receipt. In this case, your account will be disabled until further notice, and you will not be able to log in.
6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on the aforementioned transfers includes, but is not limited to, encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and/or gifting, whether conducted in cooperation with a fiduciary, another third party, company, individual (natural or legal), foundation, or association, in any manner or form
6.11. If you wish to close your account, please send an email from your registered email address to our Customer Support Department using the links provided on our website.
7. Deposit of Funds
7.1. All deposits must be made from an account, payment system, or credit card registered in your own name. Any deposits made in a currency other than the account's base currency will be converted using the daily exchange rate obtained from oanda.com or at our bank's or payment processor’s prevailing exchange rate. Your account will be credited accordingly. Note that some payment systems may apply additional currency exchange fees, which will be deducted from the deposited amount.
The minimum deposit amount is €10, or equivalent in other supported currencies.
7.2. Fees and charges may apply to customer deposits and withdrawals, as outlined on our website. In most cases, we absorb transaction fees for deposits to your Osombet.com account. However, you are responsible for any bank charges you may incur when depositing funds with us.
7.3. The company is not a financial institution and uses third-party electronic payment processors to handle credit and debit card deposits; these are not processed directly by us. If you deposit funds using a credit card or debit card, your account will only be credited if we receive an approval and authorization code from the payment issuing institution. If no authorization is received, your account will not be credited with those funds.
7.4. You agree to pay any and all amounts due to us or payment providers in connection with your use of the service. You also agree not to initiate charge-backs or otherwise reverse any of your deposits. In such cases, you will refund and compensate us for the unpaid deposits and any expenses incurred in collecting the deposit. Any winnings from wagers using charge-backed funds will be forfeited. You acknowledge that your player account is not a bank account and is not protected by any deposit insurance or similar system. Furthermore, the player account does not accrue interest on any funds held.
7.5. If you accept any of our promotional or bonus offers by entering a bonus code during a deposit, you agree to the Terms of Bonuses and the specific terms of each bonus offer.
7.6. Funds originating from criminal, illegal, or unauthorized activities must not be deposited with us.
7.7. If you deposit funds using your credit card, it is recommended that you retain a copy of the transaction records and these terms.
7.8. Internet gambling may be illegal in your jurisdiction. If so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to understand the laws regarding online gambling in your country of domicile.
8. Withdrawal of Funds
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is €10 (or the equivalent in other currencies). In the case of account closure, you may withdraw the full balance.
8.2. There are no withdrawal fees if you have rolled over (wagered) the deposit at least once. Otherwise, we are entitled to deduct an 10% fee, with a minimum of €10 (or the equivalent in your account currency), to combat money laundering.
8.3. We reserve the right to request photo identification, address confirmation, or perform additional verification procedures (such as requesting a selfie or arranging a verification call) for identity verification purposes before processing any withdrawals. We may also perform identity verification at any time during your relationship with us.
8.4. All withdrawals must be made to the original debit card, credit card, bank account, or payment method used to deposit funds into your account. At our discretion, we may allow withdrawals to a different payment method, subject to additional security checks.
Cryptocurrency withdrawals will be processed to the specific wallet address you provide at the time of a valid withdrawal request.
8.5. If you wish to withdraw funds but your account is inaccessible, dormant, locked, or closed, please contact our Customer Service Department.
8.6. If your balance is at least 10 times larger than the total sum of your deposits, you will be limited to a maximum withdrawal amount of €5,000 (or the currency equivalent) per month. In other cases, the maximum withdrawal amount per month is €10,000.
8.7. Please note that we cannot guarantee successful processing of withdrawals or refunds if you breach the Restricted Use Policy outlined in Clauses 3.3 and 4.
9. Payment Transactions and Processors
9.1. You are fully responsible for paying all amounts owed to us. You must make all payments in good faith and must not attempt to reverse a payment or take any action that would cause a third party to reverse such payment to avoid a legitimately incurred liability. You will reimburse us for any charge-backs, denials, or reversals of payment you initiate, along with any losses suffered as a result. We also reserve the right to impose an administration fee of €50 (or the equivalent in your currency) per charge-back, denial, or reversal.
9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you. You agree to be bound by their terms and conditions, provided these terms are made known to you and do not conflict with these Terms.
9.3. All transactions made on our site may be monitored to prevent money laundering or terrorism financing activities. Suspicious transactions will be reported to the relevant authorities.
10. Errors
10.1. In the event of an error or malfunction in our system or processes, all bets will be rendered void. You are obligated to inform us immediately upon discovering any error with the Service. We will not be liable for any direct or indirect costs, expenses, losses, or claims arising from system errors, bugs, or viruses affecting the Service and/or payments. We reserve the right to void all affected games/bets and take any necessary actions to correct such errors.
10.2. We strive to ensure accuracy in posting bookmaker lines. However, if a bet is accepted at odds that are materially different from those generally available at the time the bet was placed or if the odds are clearly incorrect given the event's likelihood, we reserve the right to cancel or void that wager. This includes wagers placed after an event has started.
10.3. We have the right to recover any amount overpaid and adjust your account to rectify any errors. For example, this may occur if a price is incorrect or if we enter the result of an event incorrectly. If there are insufficient funds in your account, we may require you to pay the outstanding amount related to any erroneous bets or wagers. We reserve the right to cancel, reduce, or delete any pending plays, whether placed with funds resulting from the error or not.
11. Communications and Notices
11.1. All communications and notices from you to us under these Terms must be submitted using the Customer Support form on the website.
11.2. All communications and notices from us to you under these Terms will be posted on the website and/or sent to the registered email address we have on record for you. The method of communication will be at our sole discretion.
11.3. All communications and notices under these Terms, whether from you or us, must be in writing and in English. They must be sent to and from the registered email address associated with your account.
11.4. Ocasionally, we may contact you by email to provide information about betting, unique promotional offers, and other updates related to the Osombet.com website. By agreeing to these Terms during registration, you consent to receive such emails. You may opt out of receiving promotional emails at any time by submitting a request to Customer Support.
12. Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure, which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure, or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party. We will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
13. Liability
13.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE), IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE, PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY, WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
13.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.
13.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
14. Gambling By Those Under Age
14.1. If we suspect that you are or receive notification that you are currently under 18 years old (or below the age of majority as stipulated by the laws of your jurisdiction) when you placed any bets through the Service, your account will be suspended (locked) to prevent you from placing further bets or making withdrawals. We will then investigate the matter, including whether you have been betting as an agent for, or on behalf of, a person under 18 years old (or below the age of majority as stipulated by the laws of your jurisdiction). If we determine that you: (a) are currently; (b) were under 18 years old or below the majority age applicable to you at the relevant time; or (c) have been betting as an agent for or at the request of a person under 18 years old or below the majority age applicable to you:
- All winnings currently or due to be credited to your account will be retained;
- All winnings gained from betting through the Service while underage must be paid to us on demand (failure to comply will result in us seeking to recover all costs associated with the recovery of such sums); and/or
- Any monies deposited in your account that are not winnings will be returned to you or retained until you turn 18 years old, at our sole discretion. We reserve the right to deduct payment transaction fees from the amount returned, including fees for deposits to your Osombet.com account that we covered.
14.2. This condition also applies if you are over 18 years old but are placing bets in a jurisdiction where the legal minimum age for betting is higher than 18 years, and you are below that legal minimum age.
14.3. If we suspect that you are in breach of this Clause or are attempting to use it for fraudulent purposes, we reserve the right to take any necessary action to investigate the matter, including informing the relevant law enforcement agencies.
15. Fraud
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payment to any Customer where such activities are suspected. The Customer shall indemnify us and be liable to pay on demand all costs, charges, or losses sustained or incurred by us (including direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty, or criminal acts.
16. Intellectual Property
16.1. Any unauthorized use of our name and logo may result in legal action being taken against you.
16.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software, and business systems (the "Systems"), as well as our odds. You must not use your personal profile for commercial gain (such as selling your status update to an advertiser). When selecting a nickname for your Account, we reserve the right to remove or reclaim it if we believe it appropriate.
16.3. You may not use our URL, trademarks, trade names, trade dress, logos ("Marks"), and/or our odds in connection with any product or service that is not ours, or in any manner likely to cause confusion among Customers or the public, or that disparages us.
16.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licenses, title, or interest in or to the Systems or the Marks. All such rights, licenses, title, and interest are specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Unauthorized use or reproduction may result in legal action being taken against you.
17. Your License
17.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal non-commercial purposes only. This license terminates if our agreement with you under these Terms ends.
17.2. Except for your own content, you may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service and/or any of the content thereon or the software contained therein, except as expressly permitted by these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data, or published in any form, including screen or database scraping and any other activity intended to collect, store, reorganize, or manipulate such information or content.
17.3. Any non-compliance with this Clause may also constitute a violation of our or third parties' intellectual property and other proprietary rights, which may subject you to civil liability and/or criminal prosecution.
18. Your Conduct and Safety
18.1. For your protection and the protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is unlawful, inappropriate, or undesirable, is strictly prohibited (“Prohibited Behaviour”).
18.2. If you engage in Prohibited Behaviour, or if we determine, at our sole discretion, that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice. Legal action may be taken against you by another Customer, third parties, enforcement authorities, and/or us in connection with Prohibited Behaviour.
18.3. Prohibited Behaviour includes, but is not limited to, using the Service to:
- Promote or share information that you know is false, misleading, or unlawful;
- Conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes criminal activity or enterprise, violates another Customer's or any third party’s privacy or other rights, or creates or spreads computer viruses;
- Harm minors in any way;
- Transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically objectionable;
- Transmit or make available any content that you do not have a right to make available under any law or contractual or fiduciary relationship, including content that infringes a third party’s copyright, trademark, or other intellectual property and proprietary rights;
- Transmit or make available any content or material containing software viruses or other computer or programming code (including HTML) designed to interrupt, destroy, or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware;
- Interfere with, disrupt, or reverse engineer the Service in any manner, including intercepting, emulating, or redirecting communication protocols used by us, creating or using cheats, mods, hacks, or other software designed to modify the Service, or using software that intercepts or collects information from or through the Service;
- Retrieve or index any information from the Service using any robot, spider, or other automated mechanism;
- Participate in any activity or action that, in our sole discretion, results or may result in another Customer being defrauded or scammed;
- Transmit or make available any unsolicited or unauthorized advertising or mass mailing, such as junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes, or other forms of solicitation;
- Create Accounts on the Website by automated means or under false or fraudulent pretenses;
- Impersonate another Customer or any third party; or
- Engage in any other act that we reasonably consider contrary to our business principles.
The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and take all actions that we deem appropriate or necessary under the circumstances, including but not limited to deleting the Customer’s postings from the Service, terminating their Account, and taking any action against any Customer or third party who directly or indirectly engages in or permits others to engage in Prohibited Behaviour, with or without notice.
19. Links to Other Websites
The Service may contain links to third-party websites that are not maintained by us and over which we have no control. Links to such websites are provided solely for your convenience and are not investigated, monitored, or checked for accuracy or completeness by us. Links to these websites do not imply any endorsement by us of, or affiliation with, the linked websites, their content, or their owners. We have no control over the availability, accuracy, completeness, accessibility, or usefulness of these websites. Therefore, when accessing such websites, we recommend that you take the usual precautions, including reviewing their privacy policies and terms of use.
20. Complaints
20.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.
20.2. NOTWITHSTANDING THE FOREGOING, WE ACCEPT NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY FOR RESPONSES TO ANY COMPLAINTS RECEIVED OR ACTIONS TAKEN IN CONNECTION THEREWITH.
20.3. If a Customer is not satisfied with how a bet has been settled, the Customer should provide details of their grievance to our Customer Service Department. We will use reasonable efforts to respond to such queries within a few days and, in any event, we intend to respond to all such queries within 28 days of receipt.
20.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions.
20.5. In the event of a dispute between you and us, our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to resolve the dispute, the matter will be escalated to our management.
20.6. If all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to have the dispute settled via arbitration.
21. Assignment
21.1. Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party, provided such third party is capable of providing a service of substantially similar quality to the Service, by posting written notice to this effect on the Service.
22. Severability
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, that provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
23. Breach of These Terms
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue providing you with the Service, in either case without prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
24. General Provisions
24.1. Term of Agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
24.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa, and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.
24.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us. Unless otherwise provided in the written waiver, it shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed as a waiver of such provision or of our right to enforce such provision at any other time.
24.4. Acknowledgement. By accessing or using the Service, you acknowledge having read, understood, and agreed to each and every paragraph of these Terms. Consequently, you irrevocably waive any future argument, claim, demand, or proceeding contrary to anything contained in these Terms.
24.5. Language. In the event of a discrepancy between the English language version of these Terms and any other language version, the English language version will be deemed to be correct.
24.6. Governing Law. These Terms are governed exclusively by the law in force in the State of Anjouan in the Union of Comoros.
24.7. Entire Agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersede all other prior agreements and communications, whether oral or written, with respect to the subject matter hereof.